Client’s profile
Edison Energia is one of the fastest growing Polish photovoltaic businesses. It offers photovoltaic, heat and energy optimisation solutions. In less than two years, the company erected more than 20 000 photovoltaic installations with a total capacity of 120 MWp for residential and business customers.
Each month, Edison Energia team of nearly 1 500 employees and associates carry out more than 1 000 installations, ranking the company fifth in Europe. Currently, the company is also expanding its sales of heat pumps and plans to introduce energy storage.
The challenge
The company is growing very fast, constantly adding new products to its offer, which is also means growing workforce and the number of employees to be trained. The biggest challenge is precisely the process of onboarding and preparing new team members for their duties.
“At the beginning of our operation, newly hired salespeople would visit company offices to take part in classroom training on different topics for several days. We had a great deal of information to convey in a short period of time. Training would start at 8:30 a.m. and sometimes end even around 7 p.m. Despite high intensity of the training, courses were lecture-based due to lack of time for workshops and work on practical skills. On top of that, at the end, everyone had to take a conventional, written knowledge test.
The whole process failed to give us satisfactory results. We could notice that employees were even “overloaded with knowledge.” That’s why we sought a new format for our onboarding training and it became quite a challenge to transfer so much knowledge quickly and efficiently.”
Krzysztof Pol
Trener, Edison Energia S.A.
In addition, the company also faced the challenge of quick and efficient communication of product changes and verifying knowledge on new products on an ongoing basis, given an ever-increasing number of salespeople. Knowledge tests, which were organised in written form, had to be replaced as soon as possible with a new, more efficient solution.
The solution
“We acquired the system primarily with the idea of using it to train salespeople. However due its versatility, it proved its usefulness in other departments of the company as well. Currently, all employees take the mandatory GDPR training on the Dolineo platform. We use great material for this, which is available as subscription. Importantly also, all our departments – Execution, Customer Service, Sales Support, Audit, as well as Sales use Dolineo to share information with their teams, including procedures or information on products by sharing different types of materials. Periodic tests are also implemented in each department to verify the current knowledge of employees.
A great advantage of Dolineo is the simple and intuitive operation of the platform, which is used smoothly by our employees.”
Krzysztof Pol
Trener, Edison Energia S.A.
Case study: Jak Edison Energia wykorzystuje platformę e-learningową Dolineo do rozwoju pracowników?
Outcome – onboarding paths
Newly hired salespeople use the platform from their first day with the company. Video-learning is used as an initial step in the process. Short videos posted on Dolineo help new employees learn the basics of the RES industry.
“This kind of use of the system helped us save a lot of time on on-site training, which we can now spend to focus on building individual practical skills, since theoretical knowledge is mostly transferred through Dolineo.”
Krzysztof Pol
Trener, Edison Energia S.A.
For new hires the platform is as an onboarding or even pre-onboarding tool. Even before they start their work, newly hired salespeople are granted access to the system. They have dedicated materials to review already at this stage. Hence, when an employee comes to work on the first day, they know what to expect. They have knowledge of the company and the RES industry and it greatly expedites their onboarding. Using Dolineo this way reduces the mistakes made by new salespeople and helps them achieve their first sales success faster.
Check out the benefits of introducing Dolineo at your company! Simply fill out the form and test the platform. By providing your e-mail address in the company’s domain, you will receive demo access to the platform and a base of more than 200 ready-made e-learning courses.
