How will the test wizard improve your organisation's workflow and impact the quality of customer service?
Functionality, or the wizard in 4 steps
Design a pool of questions
Add questions, choosing from available types of questions (single choice, multiple choice, true/false, selection from list) and prepare possible answers. Or import questions from a file. You may choose to enable a random order for displaying questions and/or answers.
Limit the time for completing the test or let you employees complete it at their own pace. Decide on the number of test attempts.
Determine the conditions for passing
Set the passing threshold, decide if all questions in the pool should be displayed to the employee, and decide on the message to the employee when the test is completed.
Your test is ready
Decide when the test is to be available in the system, and have it completed by selected employees.